Refund & Exchange Policy

Thank you for choosing Lokus Wellness. As a provider of professional medical electronics, we are committed to ensuring your satisfaction and the reliability of your equipment. If you are not entirely satisfied with your purchase, we are here to help.

1. Return & Exchange Conditions

To be eligible for a return or exchange, please ensure that:

• The product is in its original packaging, including all accessories, manuals, and documentation.
• The device has not been activated or used.
• The item is in a condition that allows for resale to another customer.
• The request is made within 14 days of receiving the shipment (unless otherwise specified by warranty terms).

2. Refund Process & Timeline

Once we receive your returned item, our quality assurance team will inspect the device to confirm it meets our resale standards.

• Approval Notification: We will notify you via email regarding the approval or rejection of your refund within 3 business days of receiving the return.
• Refund Issuance: Approved refunds will be processed and credited back to your original method of payment.
• Bank Processing Time: Please note that while we issue the refund immediately upon approval, the banking process typically takes 5 to 12 business days to reflect in your account.

3. Quality Assurance & Warranty

We take pride in the precision of our electronics. Every shipment is accompanied by a Pre-shipment Inspection Video to confirm the functionality of your specific unit. If you receive a device with a manufacturing defect:

• Contact our support team with a brief description and video evidence of the issue.
• Once the hardware defect is confirmed, we will arrange a replacement at no additional cost to you.

4. Shipping Costs

For non-quality related returns, the customer is responsible for paying the return shipping costs. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.